【Cautions regarding reservation applications】

• It is not possible to start or end a ride at places other than the boarding and alighting points set for each service area.
• It is not possible to use a ride outside of the hours set for each service area.
• Depending on factors such as the situation of reservation applications, it may not be possible to make a reservation for the desired time.
• After a reservation application is made, it may be that the scheduled time for the boarding is changed up until 16:00 on the day before the ride, such as due to the situation of other passengers boarding. Please check the web app again at some time after 16:00 on the day before the ride.
• If you have a wheelchair, stroller, or large luggage, etc., or if you have a guide dog or service dog, please be sure to enter that information in the matters to be communicated when making the reservation. The boarding may be refused if such information was not entered in the matters to be communicated. Please note that depending on the size of the luggage, etc., it may not be possible to bring it in the vehicle.
• As a general rule, it is not possible to change the user category or number of passengers stated in the reservation. Boarding may not be allowed if the user category or the number of passengers differs from the reservation content.

【Cautions regarding use】

• You may have to share a ride with several people.
• As a rule, there is no marking (such as a bus stop sign) at the boarding and alighting points.
• It is not possible to leave the ride before your destination, or to change your alighting point after boarding.
• Please arrive at your boarding point with plenty of time to spare. To avoid affecting the reservations of other users, if the user with a reservation has still not arrived at the boarding point when one minute has passed after the planned time of boarding, the reservation may be considered cancelled and the vehicle may depart.
• After boarding, to maintain safety, please follow the instructions of the crew. If you do not follow the instructions of the crew, you may be asked to get off.
• In principle, the implementing body and the crew shall not be responsible if the luggage or personal belongings of a user are lost or damaged.
• It is not possible to use this service in the following cases.
  • If the passenger is unable to board and alight the vehicle alone (Use is possible if such a passenger is accompanied by a caregiver)
  • Use by unaccompanied preschool children (Use is possible if accompanied by a fare-paying passenger)
  • Use with uncaged pets (excluding guide dogs and service dogs)
• If you repeat an act that interferes with the service (such as cancellation at the last minute or without notice, or causing nuisance to other users), we may refuse your use in the future.
• In the event that an accident, etc., occurs as a result of an intentional act or negligence of the user, the user shall bear all responsibility for the accident.

【Cautions regarding operation】

• Unavoidable delays or the suspension of operations may occur due to the weather or the traffic conditions, etc.
• The arrival at the destination may be delayed due to other passengers boarding.

【Cautions regarding the vehicle】

• Please refrain from eating, drinking and smoking in the vehicle.
• If the vehicle or its equipment is dirtied or damaged as a result of an intentional act or negligence of the user, it shall be restored to the original state at the user's expense.
• If a passenger leaves something in a vehicle, it will be taken to the nearest police box or police station. For inquiries about lost items, please contact Customer Support at 050-2030-2626.